Operational and strategic guidebook for disturbances


Jukka-Pekka Pitkänen

Global Division Director, Smart Mobility
T: +358 40 738 4190

Services we provided

Disruptions in railway operations due to weather, infrastructure failures, or other unexpected incidents must be anticipated by railway operators. Reaction and reporting procedures are important to consistent and reliable operations; however, communications to passengers have not necessarily been a priority in many systems.

Ramboll assisted the Finnish railway operator with developing an integrated guidebook to instruct information center operators how to react and communicate changes in scheduled rail operations to their customers. Improved and consistent information provision procedures strengthen the quality and opinion of public transport by passengers, and help to minimize frustration and misinformation caused by unexpected disruptions.

Value added for the customer

Improves the quality and level of service of the public transport trips made by train.


240 Blackfriars Road
London SE1 8NW
United Kingdom
Tel:+44 20 7631 5291
Fax:+44 845 299 1610

Mail: london@ramboll.co.uk

Company registration

Company registration

Ramboll UK Limited. Registered in England & Wales. Company registration no. 03659970. Registered office: 240 Blackfriars Road, London SE1 8NW

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